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PRIVACY POLICY

1. Data Controller

This Privacy Policy applies to the processing of personal data by:

Lilaris BV

Evergem, Belgium

VAT number: BE1029142680

Website: https://www.lilaris.com

Privacy contact: contact@lilaris.com

Lilaris BV processes personal data in accordance with the General Data Protection Regulation (GDPR).

2. Personal Data We Process

We may process the following data:

  • Name and contact details
  • Billing and delivery address
  • Email address and phone number
  • Order and payment information
  • IP address, device and browser data
  • Cookie and analytics data

Payment card details are never stored by Lilaris BV.

3. Purposes of Processing

Personal data is processed for:

  • Order processing and delivery
  • Payment handling
  • Customer support
  • Legal and tax compliance
  • Website security and improvement
  • Marketing purposes (with consent)

4. Legal Bases (Article 6 GDPR)

We process personal data based on:

  • Article 6(1)(b) – Performance of a contract
  • Article 6(1)(c) – Legal obligation
  • Article 6(1)(f) – Legitimate interest
  • Article 6(1)(a) – Consent

Consent may be withdrawn at any time.

5. Countries We Sell To

Lilaris BV sells products to customers in:

  • European Union

6. Payment Providers

Payments are securely processed via:

  • Mollie

Lilaris BV does not store full payment details.

7. Shipping & Delivery

Orders are delivered using:

  • Bpost
  • PostNL
  • DPD

Data is shared only for delivery purposes.

8. Cookies & Analytics

We use:

  • Essential cookies
  • Google Analytics
  • Meta (Facebook) Pixel

Non-essential cookies are used only with consent.

9. International Data Transfers

Some service providers may process data outside the EU.

Transfers occur only with:

  • Standard Contractual Clauses (SCC)
  • Appropriate safeguards

In compliance with Articles 44–49 GDPR.

10. Data Retention

Personal data is retained only as long as necessary or legally required.

11. Your Rights

You have the right to:

  • Access
  • Rectification
  • Erasure
  • Restriction
  • Data portability
  • Objection
  • Withdraw consent

Requests can be sent to contact@lilaris.com.

12. Security

We implement appropriate technical and organisational measures to protect personal data.

13. Changes

This Privacy Policy may be updated. The latest version is always available on our website.